An End-To-End Ventilation Solution For An EaaS Model

The Background

A world-leading mobile network operator and home entertainment provider, with an expansion that reached over 18 million subscribers across 31 countries, was looking to up their tech game and bring the best user experience to their customers. Recognizing the need for constant innovation to stay afloat in the dynamic markets they operate in, they sought out CME’s expert technology resources.

Rapid time-to-market, cost-efficiency, and adaptation to unique remote region challenges were the three main baseline requirements the client needed to establish.

What We Did

For over 13 years, a team of CME experts has served as an extension to the client’s IT department, offering support and development services, as well as dynamically collaborating on bringing proof-of-concept solutions to life.

Self-care application (mobile and web)
We developed a subscriber access and management app with a holistic approach, handling everything from the technology architecture and user interface to back-end services and essential systems integration.

Sports entertainment mobile applications
We developed the front-end of a mobile application dedicated to sports, prioritizing user experience with a focus on personalization and customization.

TV mobile applications
We developed the front-end TV service mobile application, delivering a robust performance, user experience, and coverage for different target markets.

Customer experience and loyalty
By leveraging gamification elements, we developed an innovative reward service into the self-care app. The solution’s architecture was designed for flexibility, scalability, and seamless integration with third parties.

Identity service solution
We implemented an identity service solution introducing single sign-on (SSO) across different applications. The platform supports oAuth 2.0 protocols, which grant secure service exposure to third-party applications and user-protected resources, opening the door for integration potential.

USSD menu manager
Our client users relied heavily on USSD messaging to manage their lines and subscriptions. We developed a centralized USSD Menu Manager to facilitate the design and publishing of USSD menus, offering a flexible and quick adaptation to users’ needs.

Legacy applications enhancement and support
In addition to the services developed by CME, we also supported our client on their legacy applications created by other vendors, such as the provisioning, catalog management, and lifecycle engine systems.

The Results